Returns Procedure
Conditions of Return for Alpro Suspected Faulty Product in Warranty Period
Purpose of Document
This simplified procedure defines the procedure for returning suspected faulty products in the ALPRO
range. The Procedure is for ensuring transparency in return policy and expediting the replacement or
refund process.
Conditions of Return for Alpro Non-Faulty Products
This procedure outlines the process for returning ALPRO products that are not suspected to be faulty but are being returned for other reasons (e.g., ordering errors, surplus stock, or customer preference). Returns of non-faulty products will be accepted only if they are unused, in their original packaging, and accompanied by proof of purchase. Customers must obtain prior authorization from ALPRO before initiating a return. The purpose of this procedure is to provide clarity on acceptable return conditions, streamline the return process, and ensure fair and efficient handling for both customers and ALPRO